10. Ongoing Support
Once the application goes live, we support you with any help your customers or end-users need. If there are any unexpected issues that crop-up, we work promptly to address such issues.
Post go-live, we discuss with you the next set of feature enhancements that need to be incorporated into the application. At this time we follow the process as we did earlier. We first begin with requirements analysis. We then move to scoping and milestone identification before moving to design and development. And finally, go-live of the new features.